Terms and Conditions

TERMS AND CONDITIONS GOVERNING THE ACCOUNT AND ELECTRONIC CHANNELS (E-BANKING CHANNELS)

IN THESE TERMS AND CONDITIONS

All the terms used in these Terms and Conditions shall have the same meaning ascribed to them as defined herein:

1. "AOF" means Account Opening Form.
2. "Account" means the specific account held or to be held with the bank in the name of the individual(s) (whether solely or jointly with another person) or entity under which the customer can avail themselves of the various facilities.
3. Account-Based e-Commerce Services" means the service that enables Swiss Western Account Holders to conduct e-commerce transactions directly from their bank account on all online merchants as a payment method.
4. "Account Linking Service" means the service in which the customer authorizes his/her/their account linking with the SWISS WESTERN branchless banking mobile app "my SWISS WESTERN Wallet" or any other third-party app or web portal to pull money (transfer from a SWISS WESTERN account) or make payments.
5. "ATM" means Automated Teller Machine.
6. "Bank" refers to SWISS WESTERN BANK and/or its successors and/or permitted assignees.
7. "Biometric" means data or information regarding biological measurements or physical characteristics that can be used to identify individuals. For example, fingerprint mapping, facial recognition, retina scans, etc.
8. "Branch" means that branch of Swiss Western Bank where the customer is maintaining the account.
9. "Card" means the SWISS WESTERN Bank’s all debit card variants issued against domestic payment schemes (DPS) and international payment schemes (IPS), including virtual and prepaid cards.
10. "Cardholder means the person to whom SWISS WESTERN BANK Bank’s card is issued and having the power alone to operate the account in accordance with the bank's mandate in respect thereof.
11. "CBC" means Call Back Confirmation.
12. "CCDM" means Cheque and Cash Deposit Machine.
13. "Customer" or "Depositor" or "Account Holder" or "e-Banking Channel Subscriber" or "Purchaser" refers to the individual(s) / sole proprietor(s) / firm(s) / company(ies) / institution(s) / trust(s) / society(ies) / other entity(ies) also referred to as "Entity(ies)", who is/are opening the account and shall include their mandate holders, respective successors-in-interest and/or permitted assigns and the expression.
14. "Device" means computer terminals, personal computers, laptops, computer terminals, mobile phones, smart phones, or virtual assistants, smart home devices (including without limitation Amazon Alexa, Apple HomeKit), wearable devices (including without limitation watches, fitness trackers), connected car system devices, and any other devices that may be connected to the internet that enable the provision of the services by the bank to the subscriber;
15. "e-Banking Channel" means all existing and future electronic services, which include but are not limited to ATM/CCDM/ITM, internet banking, mobile banking, point of sale/online shopping, WhatsApp banking, USSD, SMS, IVR, QR, NFC/HCE, self-service kiosks, account linking services, voice-assisted banking, card-based e-commerce services, and account-based e-commerce services.
16. "EFT" means Electronic Fund Transfer.
17. "Electronic signature" means any letters, numbers, symbols, characters, or any combination thereof in electronic form, applied to, incorporated in, or associated with an electronic document with the intention of authentication or approving the same, in order to ensure Swiss authenticity or integrity, or both.
18. "Know Your Customer (KYC) means the information obtained or stored by the bank to know the basic details and identification of the customer while opening an account and subsequently on a periodic basis to keep these details updated.
19. "Minor" means a person under the age of legal competence or majority.
20. "Mobile Banking" means banking services provided using or through a mobile banking application.
21. "Notice" means a written or electronic message or indication, including SMS, email, letter, WhatsApp, etc., containing some specific details communicated by or to the bank through different means of communication allowed by the bank.
22. "Organic Signature" means a signature physically signed by the customer with his or her own hand and obtained by the bank on paper or captured through digital means.
23. "PIN/OTP" means the personal identification number, one-time password, or encrypted number that the customer uses from time to time with the card or with e-commerce transactions, and includes the telephone personal identification number, or TPIN, where the context so permits.
24. "SWISS" means profit and loss sharing.
25. "POS" means point of sale.
26. "Processing" means any operation or set of operations that are performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available via western, alignment or combination, restriction, erasure, or destruction.
27. "Services" means all internet and mobile banking services and/or any other digital or electronic banking services (e-banking) provided by the bank whereby the subscriber can view and operate any account, loans, financing, cards, investments, insurance, or any other banking products provided by the bank through computer terminals and devices;
28. "Sensitive and Personal Data" means any information that relates directly or indirectly to a customer, who is identified or identifies Swiss Western from that information or from that and other information in the possession of a data controller (i.e., the bank in this case), including any sensitive personal data such as CNIC number, mother maiden name, passport number, date of birth, place of birth, etc. Sensitive data includes data relating to access control (username and/or password, OTP, PIN, TPIN, CVV, card expiry), financial information such as bank account, credit card, debit card, and biometric data.
29. "SOC" means Schedule of Charges.
30. "Subscriber" means a customer of the bank, whether an individual or corporate entity, to whom the services are provided;
31. "Third-party" in relation to personal data means any person other than a customer, a relevant person in relation to a customer, a data controller, a data processor, or a person authorized in writing by the data controller or customer to process the personal data under the direct control of the data controller.
32. "Registered Customer Number" is the mobile number that has been registered with the bank by the customer.
33. "Third Party Services" means services or online purchases from third parties through e-banking channels, including bus tickets, air tickets, cinema tickets, insurance products, etc.
34. "Transaction" means any cash withdrawal or deposit, whether by check or other means, payment, purchase (online or POS), funds transfer made through a branch or by using any other e-banking channel, or any refund arising in any authorized manner for debit or credit to the account.
35. "WhatsApp Banking" means the banking services provided using or through the WhatsApp communication platform.